Meet Our Management Team
Tony Palmer, Managing Director
“When I started this business in 2003, my experience in telemetry enabled me to design and develop the wireless monitoring system we now use. With food safety law changing the way people have to look after their food it’s very rewarding to be able to provide a system that makes this easy for any organisation in the food-service sector. As a family business, I’m delighted that I’ve got a strong team around me who are all as dedicated to the concept as I am.”
Lee Palmer, Group Sales Director
“As I’m often the first member of the RAG team that prospective clients meet, I’m very conscious of the need to make sure we understand just what each client needs. Making presentations is one aspect of my role, but I’m also there to listen and discover just what is needed. That’s often the beginning of a tailor-made solution. My sales team are all working on this set of principles and that’s how RAG delivers a service that’s hard to match.”
Danny Palmer, Maintenance and Operations Manager
“My role is on the delivery end of the business, where my team visit the client and install the software, make sure it all works perfectly and help the staff to use the system. If there are any minor glitches or problems I’m here to help, but, to be honest, we don’t have many! Mostly our team is there to deliver a ‘first class’ service, maintain it and ensure that the people who are using it have all the information they need to make sure their lives are made easy.”
Scott Palmer, Marketing and Business Development Manager
“We believe that we’ve got a product that is top class, reliable and really delivers what our clients need and our support service is second to none. Once you’re a customer of RAG you get looked after – both on a technical and personal level. This makes the marketing side easy – our clients keep telling us how much they appreciate what we do!”
Gopz Bhogal, Systems Development Manager
“Unlike many technical people I enjoy going out to meet new clients – and being able to explain what our system does for them in an easily digestible way. We’ve developed all our software in-house, so there’s no third parties involved. This means that I’m proud to be able to create a solution for every client’s needs.”
Paul Tutton, Financial Controller
“It’s been an exciting ride as the company has grown quickly and successfully. My job is to make sure that the funds are available for that development to take place. I act as the link between the shareholders, management team and the clients so that everyone gets what they need, when they need it. In other words I make sure that the smooth running of the operation isn’t held up by finance and that enhances our reputation in the marketplace.”
